Information Collection
Arte Luna collects certain information during your visit to our website to facilitate the purchasing process and provide a better user experience. This includes, but is not limited to, information about the products you browse, information you provide to us during the purchase process, and information about your location.
Use of Information
The information we collect is used solely for processing your orders, providing customer service, and improving our products and services. We will not share your personal information with third parties without your explicit consent, except in cases where it is necessary to fulfill an order (e.g., courier service).
Shipping
We use courier services for the delivery of our products. Free shipping is provided for orders exceeding 150 euros. For orders less than 150 euros, a delivery fee of 4.5 euros is charged for delivery within Croatia.
Security
We place great importance on your security and take measures to ensure the security of your personal information. All information you provide to us is protected and stored in accordance with the highest security standards.
Returns
In accordance with your consumer rights, we offer product returns within 14 days of receiving your order. You can request a product return by emailing us at arte.luna.info@gmail.com. Upon receiving your request, we will process it as soon as possible and ensure a refund or product exchange, in accordance with our terms and conditions.
Changes to Privacy Policy
Arte Luna reserves the right to modify these privacy policies at any time. All changes will be posted on our website. By using our website after such changes, you accept and agree to the revised privacy policies.
Please carefully read these privacy policies to be informed about our procedures for collecting, using, and protecting your personal information when shopping on our website, Arte Luna. If you have any further questions or concerns, feel free to contact us via email at arte.luna.info@gmail.com.